Perform daily collection of invoice payments via phone, email, and online portals
Provide exceptional customer service related to invoices, account balances, and billing inquiries
Investigate and resolve billing discrepancies in a timely and professional manner
Audit invoices to ensure compliance with customer billing requirements
Support customers on payment portal and process credit card payments securely and accurately
Process and review customer credit applications
Maintain accurate records of collection activities, payment arrangements, and account updates
Collaborate[MS1] with internal departments to resolve customer account issues
Monitor aging reports and follow up on past due accounts to reduce delinquency Requirements
Bi-Lingual - Spanish/English preferred
Previous collection or accounts receivable experience preferred
Knowledgeable in MS Word/Excel software with basic computer skills
Strong phone etiquette and professional email communication skills
Excellent communication, customer service, and interpersonal skills
Strong attention to detail and problem-solving abilities
Reliable, organized, and positive attitude
Completion of High School Benefits
Group medical, vision, and dental insurance
Additional ancillary benefits available for purchase (STD, LTD, Accident, CI)
Company paid life insurance of $15,000 (option to purchase more)
401k plan with company match
Employee Stock Ownership Plan (ESOP)
Tuition partial reimbursement program Why this role actually matters This isn't a back-office, behind-the-scenes job.

The person in this seat directly protects the company's cash flow. They're the one deciding whether a customer gets to keep moving freight with the company or needs to settle up first. That's real authority and real trust for an entry-level seat. What the day-to-day actually looks like You're not just chasing down overdue invoices. You're evaluating credit risk on accounts, which means you're making judgment calls that affect the business. You're talking to customers, sometimes having the tough conversation that nobody wants to have, but you're also the one who resolves billing confusion and keeps relationships intact. It's part detective work, part diplomacy, part numbers. Door into a bigger industry This is genuinely a way in. Logistics and transportation touch everything, oil and gas, retail, manufacturing, you name it. Someone who does well here has a real path forward into account management, credit, or operations down the line. It's a foot in the door to an industry that isn't going anywhere. Stability & Culture This company has been around a long time, and people don't leave. Low turnover, long-standing customer relationships, a genuinely supportive, family-feel environment. That's worth something, especially right now when a lot of companies feel unstable. Exciting New Technology There's also a new system rolling out company-wide in mid-August, so whoever steps into this role gets to be trained and set up fresh on it, not stuck learning someone else's old habits. Benefits Most entry-level roles at this pay point don't come with an Employee Stock Ownership Plan or tuition reimbursement. Medical, dental, vision, life insurance, and a 401k match are table stakes, but the ESOP and tuition piece are the things worth pausing on. That's the company investing in people long term, not just filling a seat.

Pay:

$40,000.00 - $40,001.00 per year

Benefits:

401(k) Employee stock purchase plan Health insurance Opportunities for advancement Paid time off

Experience:

Accounts receivable: 1 year (Preferred)

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