Loan Collector

II INSTEP CREDIT UNION

New Orleans, LA Job Details Full-time $17 - $26 an hour 12 hours ago Qualifications Debt collection phone call Managing customer accounts Loan payment processing Loan collections Account maintenance Mid-level Customer payment reminders Customer support for financial loans Handling account queries 2 years Collections account management Client interaction via phone calls Full Job Description

PRIMARY FUNCTION

Assist the Collector in all loans collections activities.

DUTIES AND RESPONSIBILITIES

Collections Review daily reports for delinquencies and high balances aged less than 60 days for all consumer and visa loans. Make all written and telephone contacts necessary for collections on high balance or delinquent accounts and add notes to member accounts.•Coordinate collection activities with the collection team. Provide member services relating to loan payment inquiries. Troubleshoot member loan histories to help solve problems. Record collections activities in member files and keep a one-year file of delinquency reports with actions taken. Weekly meetings with collection team to discuss delinquency status, problem loans, and collection plans of action. Bi-weekly meetings with CEO and collection team for updates on collection efforts on delinquent loans assigned. Provide back up and support for collection team. Other Duties Assist member services with telephone calls and lobby assistance as needed. Provide back-up coverage on the teller line as needed, including rotating Saturdays at the Branch office Other duties and tasks assigned by supervisor. Minimum of 2 years of relevant experience, or equivalent on-the-job experience.