The Self-pay collector works with patients and family members to secure payment for all Self-pay balances including deductibles, copays and coinsurance amounts applied by insurance carriers. Updates patient demographic information and necessary insurance information needed to comply with billing requirements while working with Self-pay vendor and Bad Debt Collection Agencies to ensure timely and accurate accounting of balances. Qualifications/Requirements High School diploma equivalent required Minimum of 2 years of related experience in a medical, hospital or healthcare-related insurance follow-up or collections environment Strong written and verbal communication skill Excellence in Excel and Word Strong analytical, organizational and time management skills required Ability to learn quickly, build and maintain long term relationships and work with minimal supervision Knowledgeable in FDCPA and

MA FDCPA

regulations