Collector III (US)

We are looking for an experienced collections specialist to support account recovery efforts while delivering a high standard of customer service in Eagan, Minnesota. This Long-term Contract position is ideal for someone who can balance firm collections practices with clear communication, accurate documentation, and a thorough approach to resolving delinquent accounts. The role requires independent judgment, strong follow-through, and the ability to work within established regulatory and company guidelines.

Responsibilities:

• Contact customers regarding past-due balances and work toward timely, practical payment resolutions through effective negotiation.
• Maintain complete and accurate records of account activity, customer conversations, commitments, and follow-up actions in the appropriate systems.
• Review delinquent accounts to determine next steps, recommend recovery strategies, and escalate issues when needed.
• Process payments and update account information while ensuring all transactions are handled with accuracy and attention to detail.
• Apply collection practices in accordance with federal, state, and internal policies, procedures, and compliance standards.
• Provide attentive customer support by answering account-related questions, explaining payment options, and addressing concerns clearly.
• Use Microsoft Word and collections-related software to manage case documentation, prepare correspondence, and track account progress.
• Offer day-to-day guidance to less experienced team members by sharing best practices and constructive feedback when appropriate.