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Collections Specialist
Job
Robert Half
Minnetonka, MN (In Person)
Full-Time
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Job Description
Description We are looking for an experienced Collections Specialist to support accounts receivable activities for a manufacturing organization. This position focuses on recovering outstanding balances, researching payment issues, and helping keep customer accounts in good standing. The ideal candidate brings strong judgment, attention to detail, and a detail-oriented approach to customer communication while partnering with internal teams to keep the payment cycle moving efficiently.
Responsibilities:
- Drive collection efforts across an assigned portfolio by contacting customers regularly and securing payment on overdue invoices.
- Research billing concerns, payment discrepancies, and disputed items, then work toward timely and accurate resolution.
- Reconcile account activity by reviewing invoices, cash applications, credits, and open balances to confirm records are correct.
- Coordinate with Sales, Customer Care, and Finance teams to remove obstacles affecting payments, account standing, or order flow.
- Evaluate held orders and determine release readiness based on account performance, exposure, and customer commitments.
- Monitor customer credit availability and maintain approved limits in accordance with company guidelines and risk standards.
- Analyze payment behavior and account information to identify collection risk and escalate developing concerns when needed.
- Document outreach efforts, account updates, and resolution steps thoroughly to maintain accurate receivable records.
- Contribute to process improvements that strengthen collections performance, dispute handling, and overall order-to-cash efficiency.