Credit & Collections Analyst

Credit & Collections Analyst Keep Supply - 4.1 Springfield, MO Job Details Full-time $55,000 - $65,000 a year 1 day ago Qualifications Debt collection phone call Customer relationship building Order management system Cash application Phone communication Process optimization 5 years SAP Ariba Process improvement Data reporting Client relationship development Key Performance Indicators Policy & process development Debt collection payment plan Coupa B2B Root cause analysis Senior level Cross-functional collaboration Escalation handling Debt collection negotiation Stakeholder relationship building Cross-functional communication Client interaction via phone calls

Full Job Description Description:

The Role We need an experienced Credit & Collections Analyst who has been here before — someone who has looked at an aging report with double-digit past-due percentages and systematically fixed it. This is a senior individual contributor role with full ownership of collections and customer portal management. No shared responsibility. No reactive work queue. You build the process, you work it, and you own the results. Our AR aging currently sits at 17-18% past 30 days across roughly 200 accounts. You will build and execute a structured collections strategy to drive that to 5% within your first two quarters, then maintain it. You will also own resolution of 10-12 customer AP portal accounts that require active management to avoid payment delays. You will report to the AR Manager and work closely with AR Specialists, Accounting, and directly with customer AP contacts. We are scaling quickly, and this role scales with us. What You'll Actually Own Collections Strategy & Execution Own and actively manage the full collections process across all past-due accounts. Build a structured, tiered collections strategy — segmented by aging bucket, account size, and risk level. Execute a consistent outbound contact cadence: phone-first, documented, no accounts left idle. Negotiate payment arrangements, resolve disputes, and secure commitments with decision-makers at customer companies. Identify root causes of chronic late payment and recommend process or policy changes to reduce future recurrence. Escalate accounts to legal or third-party recovery when warranted, and manage those relationships. Provide the AR Manager with a regular, clear view of collections pipeline and at-risk accounts. Customer Portal Management Own the full lifecycle of invoice submission and dispute resolution for 10-12 customer AP portal accounts. Rapidly diagnose portal rejections and resolve them before they become payment delays. Develop internal documentation and repeatable processes so portal issues are caught at the AR Specialist level over time. Build direct relationships with customer AP contacts to reduce friction and improve acceptance rates. Track portal performance metrics and report on trends to the AR Manager. Process & Reporting Maintain complete, audit-ready documentation of all collections activity, disputes, and account statuses. Drive monthly AR aging KPI reporting and own your metrics transparently. Identify system or workflow inefficiencies that slow collections and bring solutions to the table. Collaborate cross-functionally with Sales and Operations when collections issues originate outside AR. Assist with payment posting during peak periods and serve as a resource to AR Specialists on complex accounts. A Typical Week Looks Like About half your time is working the active collections pipeline — outbound calls, documenting commitments, resolving disputes, and managing portal submissions.

The other half is building:

refining your collections strategy, identifying patterns in chronic late payers, developing documentation, and reporting on where things stand. You will have the tools and system access to work independently — but you need to bring the discipline and structure yourself. How You'll Be Measured You will be accountable to these metrics from day one:

Metric:

AR Aging 30+ Days Past Due |

Current State:

17-18% (~200 accounts) |

Target:

5% or below |

Timeline:

First 2 quarters.

Metric:

Portal Invoice Rejection Rate |

Current State:

Active issue; 10-12 accounts |

Target:

Same-cycle resolution |

Timeline:

Ongoing Metric:

Collections Contact Cadence |

Current State:

Ad hoc / reactive |

Target:

Structured weekly cadence |

Timeline:

Day 1

Metric:

Dispute Documentation |

Current State:

Inconsistent |

Target:

100% documented in system |

Timeline:

Day 1

Requirements:

What We're Looking For Must-Haves (non-negotiable) Ownership mentality — you can speak specifically to an AR aging reduction you drove: the strategy, the execution, and the result. If you can't point to it, this isn't the right role. Collections experience — 5-8+ years of B2B accounts receivable and collections, with demonstrated accountability for aging outcomes. Portal proficiency — you navigate Ariba, Coupa, Taulia, or similar platforms independently and troubleshoot rejections without hand-holding. Communication — equally effective in writing and on the phone with customer finance contacts. You close conversations with documented commitments. Process orientation — you build structure where it doesn't exist and hold yourself accountable to it. Strongly Preferred Experience in a product-based, wholesale, or distribution environment. Comfortable working with ERP data and AR aging reports to self-prioritize and track your own workload. Background in collections process design or previous ownership of a collections function rebuild. Nice-to-Haves Familiarity with Brightpearl or a comparable order management / ERP system. Exposure to third-party collections or legal referral escalation processes. Background in cash application and payment posting workflows. What To Expect On-site, full-time role in Springfield, MO. High-impact, high-visibility role in a fast-growing company. Full ownership of your function from day one — no hand-holding, no shared accountability. Direct access to leadership and input into how collections and AR processes evolve. Competitive compensation for candidates who can demonstrate the results to back it up. You will be expected to face problems directly and bring solutions, not just status updates. About Keep Supply Keep Supply is a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment, and other MRO supplies. No matter the need, we keep our customers supplied and running. We practice Open-Book Management through the Great Game of Business, which means every team member understands their impact on the company's financial performance and shares in its success. We're a small, scrappy team that values teamwork, work ethic, and humility. We celebrate wins together and hold each other accountable. If you're looking for a place where your work matters and your growth is invested in, Keep Supply might be the right fit. Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.