LOCATION

Charlotte, North Carolina

JOB SUMMARY

Reduction of Account Receivable delinquency through effective telephone communication. Collection effort may be on a predictive dialer system and/or the assignment of accounts to specific collector queues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ability to handle customers in professional manner. Contact delinquent customers via telephone to negotiate payments and resolve current delinquency Utilize and follow guidelines in accordance to the Fair Debt Collection Practice Act and the Cato Corporation /Cedar Hill National Bank Privacy Policy and the Bank Secrecy Act. Demonstrate initiative to contact customers by utilization of available resources. Support special projects and cross-functional initiatives as assigned.

QUALIFICATIONS

EDUCATION:

High School Diplom

WORK EXPERIENCE

Customer Service and/or collection experience preferred

CERTIFICATES, LICENSES, REGISTRATION REQUIRED

None

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Strong verbal and written communication skills Computer literate Customer service oriented Ability to work under pressure in a professional manner

REQUIRED PRE-EMPLOYMENT/SKILLS TESTING

Drug Test/Criminal Background Screen Data Entry Alpha Numeric