Collections Specialist

Collections Specialist Robert Half - 3.9 Omaha, NE Job Details Temporary | Contract $24 - $26 an hour 13 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Cash flow management Record keeping Customer communication Customer relationship building Workflow management (operations management method) Process improvement Mid-level Microsoft Dynamics 365 Escalation handling 2 years Communication skills Full Job Description We are looking for a Collections Specialist to support account recovery efforts for a organization in Omaha, Nebraska. This Long-term Contract position focuses on managing both commercial and consumer collections while helping maintain healthy cash flow and positive customer relationships. The ideal candidate brings hands-on experience in credit and billing collections, strong follow-through, and the ability to work accurately within structured collection processes.

Responsibilities:

Manage assigned commercial and consumer accounts to secure timely payment and reduce outstanding balances. Review aging reports, prioritize delinquent accounts, and carry out consistent follow-up through appropriate communication channels. Investigate billing concerns and payment discrepancies by working with customers and internal partners to resolve issues efficiently. Maintain accurate documentation of collection activity, customer interactions, and payment commitments in the designated system. Apply established credit and collection procedures to support effective recovery efforts and minimize financial risk. Monitor account status and escalate complex or high-risk cases when additional action is needed. Support collection-related tasks within D365 and ensure records remain current and complete. Contribute to process consistency by identifying gaps in workflows and helping improve day-to-day collection operations At least 2 years of experience in collections, including work with commercial and consumer accounts. Practical knowledge of credit and billing collection practices in a business environment that requires strong attention to detail. Experience following structured collection processes while balancing accuracy and timeliness. Familiarity with D365 or a similar system used to track collection activity and account details. Strong written and verbal communication skills for managing customer conversations effectively. Ability to analyze account information, identify issues, and determine appropriate next steps. High attention to detail and solid organizational skills when handling multiple accounts and deadlines. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .