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Now viewing: Collections Specialist
RH
Robert Half
Collections Specialist
Job Description
Description We are looking for a Collections Specialist to support a Financial Services organization in Omaha, Nebraska. This Long-term Contract opportunity is suited for someone who can manage customer accounts effectively, communicate clearly about outstanding balances, and help maintain timely payment activity. The ideal candidate will bring a strong understanding of collection practices, billing follow-up, and account resolution while delivering a positive customer experience.
Responsibilities:
- Contact customers regarding overdue balances and guide them through appropriate repayment or resolution options.
- Review account details, payment activity, and billing records to identify outstanding issues and determine next steps.
- Maintain accurate documentation of collection efforts, customer conversations, and account status updates in internal systems.
- Work closely with internal teams to resolve billing discrepancies and support timely account reconciliation.
- Apply established collection procedures to both commercial and consumer accounts while meeting service and performance expectations.
- Monitor assigned portfolios to prioritize follow-up activities and improve overall recovery results.
- Respond to customer questions related to invoices, balances, and payment arrangements in a clear and detail-oriented manner. Requirements
- Experience handling commercial and/or consumer collections in a detail-oriented business environment.
- Working knowledge of credit and collections practices, including account follow-up and delinquency management.
- Familiarity with billing collection processes and account resolution procedures.
- Strong verbal and written communication skills for customer outreach and internal coordination.
- Ability to manage multiple accounts efficiently while maintaining attention to detail and accurate records.
- Proficiency with standard business systems used for account tracking, documentation, and payment follow-up.