Collections Specialist 1

Description Account Resolution Representative We are looking for a detail oriented and driven Account Resolution Representative to join our team on a Contract basis in Albuquerque, New Mexico. In this role, you will handle a variety of collections and account resolution responsibilities, ensuring compliance while helping resolve delinquent account issues. This position requires strong communication skills, sound judgment, and the ability to work effectively in a fast paced environment.

Responsibilities:

Contact borrowers regarding delinquent loans by phone, email, and written correspondence. Conduct collection activities in compliance with company policies and applicable regulations. Process and record payments accurately while maintaining up to date documentation for all account actions. Help borrowers understand available options and next steps related to delinquent accounts. Maintain accurate records across systems and ensure all collection activity is properly documented. Assist with hardship related conversations and explain processes such as payment posting, repossession, insurance related impacts, refunds, charge offs, and referrals for further collection action. Provide detail oriented and courteous service while handling sensitive financial conversations. Work assigned queues, prioritize daily tasks, and keep management informed of progress and issues. Maintain confidentiality and uphold detail oriented standards in all borrower interactions. Support the department by contributing to overall efficiency and meeting performance goals.

Qualifications:

High school diploma or GED required. One to three years of relevant collections, credit, or lending experience preferred. Strong communication, customer service, multitasking, and problem solving skills required. Knowledge of consumer loan products such as auto loans, credit cards, mortgages, and personal loans preferred. Microsoft Office proficiency required. Spanish speaking preferred but not required. Requirements

• Previous experience in collections, accounts receivable, or a similar role is required.
• Proficiency in Microsoft Excel and other Office applications.
• Strong communication and negotiation skills are essential for success in this role.
• Highly organized and detail-oriented, with the ability to manage multiple accounts effectively.
• Familiarity with commercial and consumer collection processes is preferred.
• Bilingual proficiency in English and Spanish is a plus.
• Ability to work in a fast-paced environment while maintaining professionalism and accuracy.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .