Client Accounting Specialist (HOA Collections) Sage Management - 3.8 Las Vegas, NV Job Details Full-time From $20 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Qualifications Customer communication Spreadsheets High school diploma or GED Organizational skills Business Administration Productivity software Business Associate's degree Certified Debt Collection Professional (CDCP) Collections account management Full Job Description At Sage Management, we believe financial stewardship includes helping communities maintain healthy assessment collections while treating homeowners with professionalism and respect. We are seeking a Client Accounting Specialist - Collections to oversee the accounts receivable and collections process, including delinquency management, pre-lien and lien coordination, payment plans, and homeowner account support. The ideal candidate is organized, compassionate, and confident in balancing firm financial accountability with outstanding customer service to help protect the financial stability of the communities we serve. Position Summary The Client Accounting Specialist - Collections is responsible for administering the assessment collection process for assigned community associations, including delinquency monitoring, payment processing, homeowner account reconciliation, pre-lien administration, attorney coordination, and collection reporting. This position works collaboratively with Community Managers, Accounting, legal counsel, collection agencies, and homeowners to ensure collection activities are completed accurately, professionally, and in compliance with Association governing documents, company policies, and applicable Nevada law. The Client Accounting Specialist serves as the primary accounting resource for homeowner collection matters and is expected to maintain the highest level of confidentiality, professionalism, accuracy, and customer service.

Essential Functions:

Assessment Collections Review homeowner aging reports on a scheduled basis. Monitor delinquent accounts and initiate collection activity according to Association Collection Policies. Prepare, review, and process collection notices. Verify homeowner account balances and ownership status before collection actions are initiated. Maintain detailed records of all collection activities. Monitor payment deadlines and statutory timelines. Establish approved payment plans and monitor compliance. Prepare payment plans in accordance with association policies. Follow up on delinquent payment arrangements. Recommend accounts for legal escalation when appropriate. Process collection-related account adjustments as authorized. Pre-Lien Administration Prepare and process pre-lien notices. Coordinate lien and foreclosure referrals with Association legal counsel or collection company. Ensure statutory notice requirements and collection timelines are met. Maintain documentation supporting collection actions. Communicate with attorneys regarding account status, payment activity, bankruptcies, foreclosures, and legal updates. Review attorney and collection agency status reports for accuracy. Homeowner Account Management Respond to homeowner inquiries regarding: Assessment balances Payment history Late fees Interest Collection procedures Payment plan options Research account discrepancies. Resolve homeowner account issues promptly. Maintain professional and empathetic communication during sensitive collection discussions. Document all homeowner communications within the management software. Accounting Responsibilities Process homeowner payments accurately. Reconcile homeowner accounts. Post adjustments and corrections with appropriate authorization. Assist with monthly account reconciliation. Review collection reports for accuracy. Review delinquency for accuracy. Assist with annual audits by providing requested documentation. Administrative Responsibilities Maintain electronic collection files. Update homeowner account notes. Ensure collection documentation is complete and organized. Assist with special accounting projects. Recommend process improvements to increase efficiency and accuracy. Perform other duties as assigned. Other duties as assigned and required

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position: Exceptional attention to detail Strong organizational skills Excellent written and verbal communication Professional customer service skills Conflict resolution and de-escalation Sound judgment and discretion Analytical and problem-solving abilities Time management and prioritization Ability to manage multiple deadlines Ability to maintain confidentiality Strong follow-through and accountability

Collaboration:

This position regularly works with: Community Managers Executive Leadership Controller Client Accounting Team Association Attorneys Collection Agencies Homeowners Board Members (through management)

Minimum Qualifications:

High school diploma or equivalent required. Associate's degree in Accounting, Finance, Business Administration, or related field preferred. Minimum two (2) years of accounting, accounts receivable, or collections experience. Knowledge of Accounts receivable principles Knowledge of Collection procedures Knowledge of General accounting practices Microsoft Office Suite, including Excel Accounting and management software

Preferred Qualifications:

Experience with homeowner assessment collections strongly preferred. Nevada HOA collections process NRS 116 and related collection requirements HOA governing documents Vantaca or similar HOA management software

Performance Expectations:

The Client Accounting Specialist is expected to: Process collection actions accurately and within required timelines. Maintain complete and accurate homeowner account records. Respond to homeowner inquiries promptly and professionally. Meet internal turnaround times for collection notices and attorney referrals. Minimize collection errors through careful account review. Maintain productive working relationships with Community Managers and collection agents. Demonstrate professionalism, empathy, and sound judgment during homeowner interactions. Contribute to continuous improvement of accounting and collection processes.

ADA Requirements:

Ability to sit or stand for extended periods See and read small print, both on paper and a computer screen, quickly and accurately Ability to hear a human voice over the telephone and from 6 feet away

Core Values:

All Sage Management employees are expected to exemplify the company's core values: Seek to Understand Be Empathetic Strive for

Excellence Daily Obtain and Share Knowledge Elevate Yourself and Others Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person