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RH
Robert Half
Collections Specialist
Career Insights for Collections Analyst
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Based on New York data
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What they do
A Collections Analyst communicates with clients to provide support and follows up on outstanding payments. Prepares and reviews reports about collection accounts and monitors collection of over-due accounts. May also analyze credit risk and recommend credit extension.
$50,794 / year median in New York
-6% projected decline
Job Description
Description We are looking for an experienced Collections Specialist to join a financial institution in New York, New York on a Long-term Contract basis. This position focuses on managing assigned accounts and driving timely payment resolution through consistent, high-volume outreach. The ideal candidate brings a strong background in collections, works confidently with financial data, and collaborates effectively with leadership and team members in a fast-paced environment.
Responsibilities:
- Manage a designated portfolio of client accounts and oversee collection activity to support timely payment recovery.
- Conduct a high volume of outbound calls and follow-up communications to resolve past-due balances and secure payment commitments.
- Partner closely with the Collections Manager and Team Lead to align collection strategies and escalate issues when needed.
- Review account histories, billing details, and payment activity to identify delinquencies and determine appropriate next steps.
- Maintain accurate records of collection efforts, customer interactions, and account status updates within internal systems.
- Use Microsoft Excel and nCino to track account performance, organize collection data, and prepare status reporting.
- Support both commercial and consumer collection efforts while applying established credit and collection procedures.
- Communicate professionally with clients to negotiate resolutions, address disputes, and help reduce outstanding receivables. Requirements
- 5+ years of collections experience, preferably within a financial institution or similarly regulated environment.
- Demonstrated success handling commercial and consumer collections with a strong understanding of credit and billing collection practices.
- Proven ability to manage heavy outbound call volumes while maintaining professionalism and attention to detail.
- Experience working with Microsoft Excel for tracking, reporting, and account analysis.
- Familiarity with nCino or comparable financial systems is preferred.
- Background in the technology or finance sector is preferred.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts and priorities effectively in a team-oriented setting.