A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Collections Officer / MSR Syracuse Fire Department Credit Union Syracuse, NY Job Details Full-time From $20 an hour 2 hours ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Debt collection phone call Electronic fund transfers Visitor query response Cash amount verification Loan payment processing Financial services customer support Confidential information handling Customer relationship building Email customer support Account maintenance Depositing cash Phone communication Foreclosure prevention Client rapport building Greeting customers Client inquiry handling Bank transfers Promoting bank products Cash drawer securing Financial issue resolution Cross-selling Customer payment reminders Math Financial records management Decision making Mortgage debt collection accounts Debt collection payment plan Credit union experience Assisting with digital banking services
Deposits Full Job Description Job Responsibilities:
Greet and welcome members and visitors to the credit union in a professional manner. Build relationships and enhance the member experience by responding to requests in a friendly, helpful, and positive manner. Provide in-person, telephone, and electronic support regarding credit union products, services, policies, and procedures. Respond to member inquiries, concerns, and complaints, resolving issues promptly or directing members to the appropriate resource for assistance. Handle member transactions including deposits, withdrawals, transfers, loan payments, line of credit advances, check requests, and other account servicing needs. Promote, explain, and cross-sell credit union products and services including consumer and mortgage loans, IRAs, certificates, debit and credit cards, online banking, and mobile services. Balance cash drawer at the end of each shift, research and resolve discrepancies, and report unresolved issues to management. Process mail, night drop, electronic transactions, and other operational duties as assigned. Research and resolve account discrepancies related to deposits, withdrawals, payments, and member accounts. Assist members with account balancing, payroll deduction forms, direct deposit setup, online banking access, and mobile payment services. Maintain and balance coin machine operations.
Collections Responsibilities:
Contact members with delinquent loan accounts by phone, email, text, and written correspondence to discuss repayment options and bring accounts current. Review delinquent accounts and recommend appropriate collection actions while adhering to all federal and state regulations and credit union policies. Negotiate payment arrangements and workout plans that help members resolve financial obligations while minimizing losses to the credit union. Maintain accurate and detailed records of collection efforts, member communications, and payment commitments. Monitor loan delinquency reports and prioritize collection activities based on risk and account status. Educate members on available financial solutions and refer them to appropriate products or services when needed. Repossession coordination, bankruptcy documentation, and other collection-related activities as directed. Work collaboratively with lending and management teams to reduce delinquency ratios and improve portfolio performance. Ensure all collection activities are conducted professionally, respectfully, and in compliance with applicable laws and regulations.
Qualifications Experience:
Previous member service, banking, credit union, financial institution, or customer service experience preferred. Previous collections experience preferred. Cash handling experience preferred. Strong math, communication, problem-solving, and organizational skills. Ability to maintain confidentiality and exercise sound judgment. Proficiency with computer systems and standard office equipment. At our credit union, we value exceptional service and strive to create a welcoming environment for our members. The Collections / Member Service Representative plays a key role in both delivering outstanding member service and protecting the financial well-being of the credit union through effective collection efforts. The ideal candidate is member-focused, detail-oriented, and committed to helping members achieve financial success.
Pay:
From $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Paid training Vision insurance
