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RH
Robert Half
Collections Specialist
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Based on New York data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$46,591 / year median in New York
-23% projected decline
Job Description
Description We are looking for a Collections Specialist to support account recovery efforts for a long-term contract opportunity based in Uniondale, New York. This position focuses on managing a high volume of commerical collections while maintaining clear and detail-oriented communication with customers and internal teams. The ideal candidate will be comfortable reviewing account status, resolving payment issues, and using Excel to track collection activity and support reporting.
Responsibilities:
- Manage outreach to commercial accounts with past-due balances and work toward timely payment resolution.
- Review account histories, payment activity, and credit details to determine appropriate collection actions.
- Communicate with customers by phone and email to negotiate payment arrangements and address billing concerns.
- Maintain accurate records of collection efforts, customer responses, and next steps in internal tracking tools.
- Collaborate with internal departments to investigate disputed balances and clear outstanding issues affecting payment.
- Prepare and update collection spreadsheets, status reports, and aging summaries using Microsoft Excel.
- Monitor assigned accounts regularly to prioritize high-risk balances and escalate matters when needed. Requirements
- Experience handling collections for commercial accounts
- Working knowledge of credit and collections practices, including account follow-up and payment resolution.
- Familiarity with standard collection processes and documentation requirements.
- Proficiency in Microsoft Excel for tracking activity, organizing data, and preparing reports.
- Strong written and verbal communication skills with a detail-oriented and customer-focused approach.
- Ability to manage multiple accounts efficiently while maintaining attention to detail.