Required Education:

• High school diploma

Preferred:

• Associate's/Bachelor's degree is a plus

Required Industry Experience:

• Industrial/ Manufacturing collections experience only.

Qualifications:

• Proven experience as a Collection Specialist or similar role
• Knowledge of various collection techniques
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• Ability to prioritize and manage multiple responsibilities
• 3-5 years High Volume Collections experience.

Description:

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.
• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
• Manages assigned book of business and collections of all the outstanding accounts receivables from clients and customers

Responsibilities:

• Monitor accounts on a daily basis and identify outstanding account receivables.
• Take actions in order to encourage timely payments.
• Assist cash application specialist for application customer remittances and perform research on all customer payment.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Process credit card and e-check payments and refunds
• Resolve billing issues and discrepancies
• Contact clients and discuss their overdue payments.
• Accountable for reducing delinquency for assigned accounts.
• Prepare and present reports on collection activities and progress.
• Performs other job-related duties as assigned.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.