Responsibilities:

Manage a portfolio of commercial and consumer accounts to encourage timely payment and reduce outstanding balances.
Contact customers by phone, email, and written correspondence to resolve past-due invoices and negotiate appropriate payment arrangements.
Review account histories, billing records, and payment activity to identify discrepancies and determine next steps for collection efforts.
Maintain accurate documentation of collection actions, customer commitments, and account status updates in internal systems.
Work closely with billing, customer service, and credit teams to address disputes, clarify charges, and support account resolution.
Monitor aging reports and prioritize follow-up activities based on risk, balance size, and payment trends.
Escalate complex or high-risk accounts when needed and support any related process updates or system changes as part of ongoing collection operations.

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