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TS
The Solutions Center
Collection Agent
Career Insights for Collections Specialist
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Based on Ohio data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$41,651 / year median in Ohio
-27% projected decline
Job Description
Collection Agent The Solutions Center - 3.5 Cleveland, OH Job Details Full-time From $20 an hour 19 hours ago Benefits Paid training Health insurance Paid time off Referral program Qualifications Computer operation Customer communication High school diploma or GED Desktop applications Data entry Activity sales targets Debt collection negotiation Quality data entry Customer data entry Full Job Description Job Summary As a Collection Agent, you'll be responsible for recovering funds on pre-existing accounts while identifying opportunities to upsell products or services to customers. The ideal candidate is a persuasive communicator with a strong sales mindset and the ability to build rapport quickly. Responsibilities Make outbound and receive inbound calls to collect on past-due or delinquent accounts Negotiate payment arrangements and provide solutions for account resolution Handle customer inquiries with professionalism and empathy Maintain detailed and accurate call notes in the system Identify opportunities to upsell products or services that meet customer needs Meet or exceed daily call, collection, and sales performance targets Adhere to all compliance, regulatory, and company policies Requirements Previous experience in collections, call center, or sales (preferred) Strong negotiation skills with the ability to handle difficult conversations professionally. Proficiency in basic computer applications and data entry Excellent communication skills, both verbal and written, with strong attention to detail. Sales-driven mindset with the ability to meet performance goals High school diploma or equivalent required If you are motivated by challenges and have a passion for helping clients resolve their financial obligations, we encourage you to apply for this exciting opportunity as a Collection Agent.