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IG
Insight Global
Collections Specialist
Career Insights for Collections Analyst
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Based on Ohio data
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What they do
A Collections Analyst communicates with clients to provide support and follows up on outstanding payments. Prepares and reviews reports about collection accounts and monitors collection of over-due accounts. May also analyze credit risk and recommend credit extension.
$48,875 / year median in Ohio
-11% projected decline
Job Description
Job Description Job Description:
Within the collections team, this position will be responsible for the day-to-day collection's activities for the Residential and Commercial accounts. This individual will be responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.Essential Functions:
1. Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies. 2. Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted. 3. Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts. 4. Maintain daily, weekly and monthly reporting associated with collections. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review