Now Hiring:

Full-time Collector Turn Conversations into Resolutions — Join a Team That Gets Results We're seeking a driven and detail-oriented Collector to assist our members in resolving outstanding balances while preserving positive relationships. This isn't just about collecting payments — it's about delivering solutions, building trust, and making an impact. What You'll Do Contact customers regarding past-due accounts via phone, email, and written correspondence Negotiate payment arrangements and provide tailored solutions Maintain accurate documentation of all collection activity Review accounts to identify trends and recommend next steps Collaborate with internal departments to resolve disputes and discrepancies Meet or exceed monthly performance goals What You Bring 1+ year of collections, accounts receivable, or customer service experience preferred Strong communication and negotiation skills Confidence handling objections and difficult conversations Detail-oriented with strong organizational skills Ability to work independently and manage time effectively Computer proficiency (Microsoft Office experience a plus)

What We Offer:

Firelands Federal Credit Union is always in search of service-oriented employees with great attitudes! We recognize the importance of investing in our employees and offer an excellent benefits package. Volunteer Time Off Credit Union Membership Competitive Salary Paid Time Off Paid Holidays & Birthday Bereavement Pay 401(k) Retirement Plan Employer Paid Pension Plan Group Health Insurance Prescription Card Dental and Vision Plan Flexible Spending Account / Health Savings Account Employer Paid

• Group Life Insurance Employer Paid
• Short Term Disability Insurance Employer Paid
• Long Term Disability Insurance Tuition Reimbursement Gym Reimbursement