Collections Representative

ALLEGIANCE CREDIT UNION - 4.2

Oklahoma City, OK Job Details Full-time 7 hours ago Qualifications Loan payment processing Compliance with loan regulations Account analysis Debt management advisory services Foreclosure prevention Mid-level Post-loan customer support Customer payment reminders Mortgage debt collection accounts Debt collection payment plan Debt collection skip tracing Bad debt management Customer support for financial loans Legal compliance Loan loss mitigation Debt collection negotiation Debt collection mediation Office of Foreign Assets Control (OFAC) Collections account management Full Job Description •A completed application is required for consideration of employment.•Full-Time Collections Representative Monday -

Friday:

8-hour shift between 8:00 a.m. - 7:00 p.m. 3+ Years' Collections Experience Required•Oklahoma residency required by start date•Role To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The Collections Representative is responsible for assisting members with resolving delinquent loan accounts while proving exceptional member service. This position focuses on minimizing company losses through effective communication, account analysis, and appropriate collection strategies while ensuring compliance with all applicable laws, regulations, and credit union policies and expectations. Attendance is an essential function of performing the duties of this job. Major Duties and Responsibilities Weight Description 75% Responsible for collection of accounts that are 26 - 44 days delinquent, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing members to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Posting loan payments. 15% Skip tracing accounts to locate members. Assisting with reports. Process member garnishments and levies as required. 10% Informs supervisor of trends in loan underwriting contributing to delinquent/charged-off loans. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned.