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RH
Robert Half
Credit Collections Specialist
Career Insights for Collections Specialist
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Based on Pennsylvania data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$43,788 / year median in Pennsylvania
-26% projected decline
Job Description
We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented.
Responsibilities:
- Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution.
- Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record.
- Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation.
- Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests.
- Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely.
- Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently.
- Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility.
- Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented.
- Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed.
- 5+ years of experience in a high-volume B2B credit and collections environment.
- Background in manufacturing or distribution is strongly preferred.
- College degree or an equivalent combination of specialized training and relevant work experience.
- Demonstrated knowledge of commercial chargeback and deduction workflows, including research and resolution.
- Strong proficiency with Microsoft Office, including advanced Excel capabilities.
- Experience handling cash application and accounts receivable reconciliation with a high degree of accuracy.