We are looking for a detail-oriented Credit Collections Specialist to support accounts receivable operations. This position focuses on maintaining accurate cash application, managing commercial collections activity, and resolving deductions and chargebacks with a high level of professionalism. The ideal candidate brings strong analytical skills, clear communication, and the ability to work cross-functionally to keep customer accounts current and well-documented.

Responsibilities:

Manage daily commercial collection activities and follow up with business customers to support timely payment and account resolution. Post and apply incoming payments accurately to customer accounts while maintaining a clean and up-to-date accounts receivable record. Investigate customer deductions and chargebacks, coordinate internal review when needed, and prepare the necessary credit documentation. Issue credits and refunds for approved returns, pricing adjustments, and customer service-related account requests. Reconcile receivable balances to confirm that transactions, payments, and adjustments are recorded correctly and completely. Partner with sales, account services, and other internal teams to address billing disputes and resolve account issues efficiently. Prepare recurring reporting related to chargebacks, deductions, and collection trends to support financial visibility. Contribute to month-end close tasks by identifying discrepancies, organizing support files, and ensuring account activity is properly documented. Escalate complex or sensitive account concerns according to departmental guidelines and assist with additional finance team priorities as needed. 5+ years of experience in a high-volume B2B credit and collections environment. Background in manufacturing or distribution is strongly preferred. College degree or an equivalent combination of specialized training and relevant work experience. Demonstrated knowledge of commercial chargeback and deduction workflows, including research and resolution. Strong proficiency with Microsoft Office, including advanced Excel capabilities. Experience handling cash application and accounts receivable reconciliation with a high degree of accuracy. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .