Credit/Collection Analyst

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs. Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

The primary responsibility of the Credit/Collection Analyst I is to collect monies owed A. Duie Pyle Inc. in a timely, efficient manner. Collections contacts are made via telephone and e-mail. The Credit/Collection Analyst I is assigned Direct Bill LTL accounts owing less than $7K. The responsibilities of the position include, but are not limited to: Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked Telephone (20%) and email (80%) contact is handled in a firm yet professional manner in order to resolve disputes and secure payment. Every effort is made to maintain the Customer relationship for ongoing business purposes Document the collections system to reflect all customer notes and actions taken Set and adhere to appropriate follow-up in order to ensure timely payments Interact with multiple internal teams in order to research and resolve Customer disputes Properly defend charges when a customer dispute is not valid Respond to external and internal customer inquiries in a timely and professional manner Driver Collect and other time sensitive 'live' issues must be handled with the highest sense of urgency. Communication with customers, drivers, delivery agents, and partner carriers must be thorough and timely Evaluate credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet Additional responsibilities as assigned To be qualified for this position, you must possess the following: HS Diploma or equivalent Strong written and verbal communication skills Knowledge of MS Office, especially Outlook, Excel, and Word Ability to multitask and prioritize in a fast paced environment with strong attention to detail For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.