Collections Analyst

About Us:

Proofpoint is a global leader in human•and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.

Our mission is simple:

safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is currently looking for a Collections Analyst. This role will be essential in the collections of outstanding accounts receivable and all other aspects of collections. The candidate must be a self-motivated, persistent, and personable individual to interface with customers, resellers, partners, sales, order management, and the billing team. We are looking for a highly organized, self-motivated individual who can demonstrate a capability of prioritizing multiple responsibilities while meeting time sensitive goals. This role will be a key contributor to an exciting, fast-paced, growth high growth oriented organization. We are looking for someone with a positive attitude and a desire to help strengthen our collections team to scale with the company's long-term goals.

Location:

This is a hybrid role based in our Sunnyvale HQ, 4 days a week. Your day-to-day Proactively contact customers by phone and email for prompt resolution of overdue invoices with a customer service mindset Monitor payment commitments and document daily collection status in Excel and ERP system Work with our internal sales team and other cross functional teams as well as outside customers to identify and resolve collection issues as well as help improve processes Analyze delinquent and high risk accounts, prepare weekly reports and make resolution recommendations Review customer contracts, purchase orders, and invoices for order terms to avoid any payment delays. Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary. Handle external and internal requests that come through the Customer Onboarding & Accounts Receivable alias. Investigate and resolve disputes, tax issues, unidentified payments, credit balances and overpayments Provide weekly status and cash forecast of assigned customer accounts and present to the management Navigate customer portals to determine invoicing and payment status Prepare audit related documents when requested. Assist with resending invoices as requested, preparation of tax credit memos, refund requests and approvals. Monitoring and resolving onboarding for customers using Jira system What you bring to the team 7+ years of collections experience along with multi-national high-tech industry experience Excellent communication skills, both written and verbal, strong customer service approach and positive demeanor Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba. Demonstrates the ability to execute multiple, complex requests. Must be self-motivated, flexible and be able to adapt to changing priorities in a challenging and fast-paced environment Precise attention to details and meet assigned deliverable deadlines. Good analytical skills, detail oriented, and organized. Ability to work independently and a strong team player #LI-AN2 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information•we can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range:

92,800.00•136,070.00 USD California (excludes SF Bay Area),

Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range:

75,000.00•110,000.00 USD All other cities and states excluding those listed above:

Base Pay Range:

68,600.00•100,650.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren't just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn't just a job—it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.