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Creative Financial Staffing

Collections Specialist

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What they do

A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.

$43,361 / year median in Illinois

-13% projected decline

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Job Description

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Collections Specialist Position Overview:
Our client is seeking an experienced Collections Specialist to support a high‑volume Accounts Receivable team during a period of increased workload. This is an opportunity to work in a collaborative, fast‑paced environment. Training will be fully onsite for the first two weeks , followed by a hybrid schedule (3 days onsite: Tuesday–Thursday) . Key Responsibilities for the
Collections Specialist:
Manage high‑volume collections on accounts past 30 days due Conduct consistent outbound collection calls and follow‑up emails Assist with large and complex accounts Review daily inboxes and prioritize collection efforts accordingly Partner with internal teams to resolve billing or payment issues For the international role: collaborate with sales teams and leadership on escalated accounts Qualifications for the
Collections Specialist:
Required:
2–5 years of professional collections experience Strong written and verbal communication skills Professional, confident phone presence Ability to work efficiently in a fast‑paced, high‑volume environment Comfortable learning and navigating multiple systems Intermediate Excel skills ( VLOOKUP/XLOOKUP, pivot tables )
Preferred:
Experience with international collections Familiarity with D365 or Oracle Experience during system integrations or process changes What We're Looking For Someone who can hit the ground running Calm, patient, and adaptable under pressure Detail‑oriented with strong follow‑through Team‑oriented and dependable Work Environment & Culture Busy, high‑energy team with a supportive and inclusive culture Business casual dress code Strong internal collaboration and leadership support Why This Role Immediate opportunity to make an impact on aging AR Competitive hourly pay Hybrid flexibility after onboarding Short‑term project ideal for candidates interested in temporary assignments EB-1640805619