Collections Specialist at JC Porter Collections Specialist at JC Porter in Golden, Colorado Posted in about 16 hours ago.

Type:

full-time Collections & Customer Service Specialist JC Porter is partnering with our client to identify a Collections & Customer Service Specialist. This is a full-time, hybrid position offering full benefits, competitive hourly compensation, and overtime opportunities. The successful candidate will work directly with customers to resolve outstanding account balances, process payments, address account discrepancies, and provide a consistently professional customer experience. Key Responsibilities Contact a high volume of customer accounts to resolve outstanding balances and bring past-due accounts current. Make outbound collection calls while maintaining a professional, customer-service-oriented approach. Research, explain, and resolve account and payment discrepancies. Accept and process customer payments. Process refunds and credit memos as appropriate. Proactively contact customers regarding declined or expiring credit cards and obtain updated payment information. Respond to customer questions and concerns while providing exceptional customer service. Maintain a professional and positive demeanor when communicating with both internal and external customers. Accurately enter and maintain customer and account information within internal software systems. Maintain accurate documentation and records of collection and customer-service activities. What Our Client Is Looking For The ideal candidate will be results-oriented and comfortable working in a fast-paced environment that requires significant outbound customer contact. Strong interpersonal skills are important, as this position requires the ability to pursue payment while maintaining positive customer relationships.

Candidates should possess:

Strong organizational, communication, and problem-solving skills. Excellent attention to detail and comfort working with numbers. Strong customer service and relationship-building skills. Ability to manage multiple priorities and meet deadlines. Proficiency with computers and business software. Demonstrated ability to work effectively in Microsoft Excel. A proactive, solutions-oriented approach. Ability to communicate professionally and effectively in potentially sensitive collection situations. Education & Experience High school diploma, GED, or higher. Approximately 2-3 years of customer service experience in an office environment. Previous collections or accounts receivable experience is highly desirable. Experience and demonstrated proficiency with Microsoft Excel. Position Details & Compensation Full-time position Hybrid work schedule $35-$40 per hour Overtime opportunities available Full benefits package Compensation within the range will be determined based on experience, qualifications, and other relevant factors.