A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
through 9/30/26 with possible extension or possible convert to employee
Pay Rate:
$22.50 POSITION SUMMARY The Collections Analyst is responsible for independently managing a portfolio of customer accounts, driving collection results, resolving complex account issues, and partnering with internal stakeholders to improve accounts receivable performance. This role applies analytical skills and collections expertise to reduce outstanding balances and improve cash flow.
ROLE AND RESPONSIBILITIES
Independently manage assigned customer accounts, including aging analysis and collection prioritization Develop collection strategies based on account history, payment trends, and customer risk factors Identify root causes of delinquency and coordinate resolution with internal and external stakeholders Facilitate and negotiate payment arrangements and account resolutions Research complex disputes, reconciliation issues, and payment discrepancies Analyze account activity including invoices, credits, adjustments, deductions, and payment history Partner with Billing, Sales, Customer Service, and Cash Applications teams to resolve issues impacting payment Provide recommendations for process improvements to reduce recurring collection issues Maintain accurate documentation of all collection activities and account outcomes Prepare and analyze collection reports, aging trends, and performance metrics Support training and knowledge sharing with other Collections Analyst team members Escalate significant risks and unresolved issues appropriately
SKILL REQUIREMENTS/PREFERENCES 2-5
years of business-to-business collections or accounts receivable experience Strong knowledge of order-to-cash, billing, and accounts receivable processes Intermediate to advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and reporting Experience working in ERP platforms such as Oracle, SAP, NetSuite, MS Dynamics D365, or similar systems Strong analytical and problem-solving skills with ability to interpret account data Ability to negotiate effectively and influence customer payment outcomes Knowledge of reconciliation processes, credits, deductions, and dispute resolution Strong communication skills with ability to collaborate across departments Ability to manage competing priorities in a fast-paced environment
EDUCATION REQUIREMENTS
High school diploma or equivalent required Bachelor's degree in accounting, finance, or related field preferred
City Staffing Diversity, Equity & Inclusion Statement:
City Staffing is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status under applicable law.
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