Collections Specialist

Collections Specialist CFS•4.0 Chicago, IL Job Details $55,000•$60,000 a year 11 hours ago Benefits Health insurance Unlimited paid time off Dental insurance Vision insurance 401(k) matching Opportunities for advancement Qualifications Debt collection phone call Spanish Financial data reconciliation Process improvement Mid-level 3 years Analysis skills Settlement negotiation Outbound calling Debt collection negotiation Communication skills

Full Job Description Collections Specialist Base Salary:

$55,000•60,000 + Monthly Bonuses + Uncapped Commission Hybrid•Chicago, IL A growing financial services organization is seeking a motivated Collections Specialist to support both third-party and in-house recovery efforts. Role Overview As a Collections Specialist , you will split your time between managing relationships with third-party collection partners (60%) and supporting internal collections activities (40%). This role requires analytical thinking, strong communication skills, and the ability to drive positive results across a diverse portfolio. Key Responsibilities Third-Party Partnerships (60%) Serve as the main liaison with external collection agencies. Conduct monthly performance and strategy meetings. Provide regular reporting and account-health analysis to leadership. Monitor progress and ensure timely movement on delinquent accounts. In-House Collections (40%) Support inbound/outbound calls, negotiations, and settlements. Develop reconciliation plans and review daily NSF return-payment lists. Perform skip tracing and assist with process improvements. Qualifications 3-5 years of collections experience, including third-party exposure. Strong analytical and problem-solving abilities. Excellent communication skills; able to articulate clearly and professionally. Bilingual fluency in Spanish highly desired. Why You'll Love It Here Expanding company with genuine room for advancement. Competitive compensation with lucrative monthly bonus opportunities—senior team members have averaged $20,000 in annual bonuses. Medical (BCBS), dental, vision (MetLife), unlimited PTO, and 401(k) with match after 60 days. Hybrid schedule, small and collaborative team, and an upbeat, supportive environment. Your ideas count•easy to influence change and improve processes. If you are a driven Collections Specialist who thrives in a growth-focused, team-oriented setting, this Collections Specialist opportunity offers the perfect blend of challenge, flexibility, and earning potential. #LI-JM2 #INMAY2026