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SC
State Collection Service
Collections Specialist
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$42,629 / year median in the U.S.
-27% projected decline
Job Description
Collections Specialist State Collection Service
- 3.1 Phoenix, AZ Job Details Full-time $16
- $18 an hour 7 hours ago Benefits Profit sharing Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Gym membership Qualifications Customer data entry Full Job Description The
GREAT STATE TEAM
is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.- Veterans and Military Spouses Encouraged to Apply
- Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Qualifications, Skills, and Experience:
1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environmentInternet Requirements:
The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Minimum Speed Results:
40 mbps download, 5 mbps uploadCamera Requirements:
Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.Wage:
$16.00/hr plus monthly commission opportunitiesBilingual:
$18.00/hr plus monthly commission opportunities $500 guaranteed monthly bonus for the first 90 daysSchedule:
Monday through Thursday, three days from 8:00am- 5:00pm, one evening from 11:00am
- 8:00pm, Fridays from 8:00am
- 5:00pm with one closing shift per month from 10:00am
- 7:00pm, and one Saturday per month from 9:00am
- 1:00pm CST.
Note:
these hours may vary during daylight savings time. We Offer aComprehensive Benefits Package:
Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays- Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided Benefits eligibility is dependent upon FTE Status and Position All offers of employment are contingent upon successful completion of all post offer processing.