Credit & Collections Analyst

Credit & Collections Analyst Woburn, MA Job Details Full-time $52,000 - $60,320 a year 17 hours ago Benefits Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications VLOOKUP function Cash flow management Business financial process improvement Accounts receivable Sage Financial data reconciliation Customer relationship building Client onboarding Credit risk assessment Processing cash transactions Process improvement Customer inquiry handling Client invoicing Senior level Escalation handling Communication skills Stakeholder relationship building Credit analysis Excel data analysis Full Job Description Reporting to the Global Accounts Receivable Manager, this role requires a professional and experienced Credit Controller working within a wider team, responsible for cash collection across multiple global regions for local and International customers. You will be working to maximise cash flow, whilst minimising the bad debt risk and maintaining significant external relationships. You will be expected to provide a high level of customer service for both internal and external customers, empowered to make day to day decisions in connection to the portfolio of accounts, which does not introduce an increased risk to Biocair. Responsible for the daily management and processing of cash allocations for your customers, across various currencies, in line with agreed timelines ensuring accurate postings are made. Invoicing, cash chasing and reconciliation of customer ledgers within your regions. As well as credit checking and onboarding of new customers. Monthly calls with Global AR Manager and Sales Team to review and escalate and customer queries. Networking with the wider Finance teams, other departments, and stakeholders to ensure customer onboarding, collections and allocations are managed and resolved effectively by maintaining and building strong relationships Responsibilities will include: Being accountable for global customers focusing on maximising cash flow, minimising bad debts, and providing high levels of customer service. Responsible for the Credit Control, recording all customer contact and follow up actions ensuring all agreed procedures are adhered to and monthly targets are achieved. Cash collections in line with monthly targets set. Responsible for the cash allocation of incoming payments and addressing unallocated payments and associated disputes that may arise from these payments. Monthly reviews with Sales and other internal stakeholders on key accounts to update on debt queries and discuss any customer concerns prior to payment delays. Responding to and/or escalating all enquiries arising from the invoicing and account-based queries including, customer account reconciliations, highlighting any queries that concern regulatory, tax or banking matters. Strong organisation skills with the ability to manage high volume invoice enquiries. To ensure all monthly activities are completed to agreed levels, with excellent attention to detail e.g., customer statement production, aged debt monthly reporting, unallocated cash. To actively identify opportunities for improvement to existing processes and support any resulting actions in relation to the Accounts Receivable team. Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care , expertise and precision ; enabling our customers to retain absolute focus on research and development. In addition, you will demonstrate these key competencies: Previous demonstrable collections experience within a professional business environment. Knowledge of credit checking and credit risk assessment and monitoring. Detail oriented, with the ability to work independently. Excellent communication skills and a positive and collaborative work ethic. Experience of Sage X3 or similar. Intermediate Excel skills including pivots and Vlookups would be advantageous. A CICM qualification is desirable.

In return we offer:

A competitive salary of between $52,000 and $60,320 per annum commensurate with experience Health, vision, and dental insurance Employee Assistance Program 401K with generous match PTO Birthday Leave Please note this is a full time role, 40 hours per week Monday to Friday 08:30am to 17:30pm and is offered as hybrid from our Boston office with 40% of your working week spent working from home. Applications will close on Tuesday 28th April 2026. Please note that suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should we receive a sufficient number of applications. Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization check. Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.