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Collections Agent
Job
AppleOne
Columbia, SC (In Person)
$44,720 Salary, Full-Time
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Job Description
Job Summary We are seeking a detail-oriented and customer-focused Collections Agent for a full-time, onsite contract opportunity in Columbia, SC. This role is ideal for a finance, accounts receivable, or collections professional who enjoys resolving account issues, communicating with customers, and helping drive timely payment outcomes. The Collections Agent will manage delinquent accounts, review aging reports, negotiate payment arrangements, and maintain accurate account documentation. This position offers the opportunity to gain experience with a reputable financial services environment while working with a collaborative team, supportive leadership, and clear performance expectations. Candidates who are organized, professional, and comfortable handling sensitive customer conversations will be well positioned for success. Key Responsibilities
- Contact customers by phone, email, and written correspondence regarding past-due balances and payment status.
- Review aging reports to identify delinquent accounts and prioritize collection activity.
- Negotiate payment arrangements, establish payment plans, and support timely account resolution.
- Research and resolve billing discrepancies, account issues, and payment questions.
- Maintain accurate documentation of collection activity, customer communications, and account updates.
- Collaborate with internal teams to resolve account concerns while following company policies and applicable collection regulations. Compensation and Benefits
- Pay rate: $20.00 to $23.00 per hour, based on experience.
- Job type: Contract, full-time.
- Work arrangement: Onsite in Columbia, SC.
- Opportunity for contract extension or future opportunities based on performance.
- Collaborative and professional work environment.