Collections Specialist Location:
Advantage Property Management
Memphis, TN Employment Type:
Full-Time Position Summary Advantage Property Management is seeking a highly organized, detail-oriented, and results-driven Property Manager
Collections Specialist to join our growing team.

This position plays a critical role in managing delinquent tenant accounts, rent collections, payment arrangements, legal coordination, and maintaining positive communication with residents while protecting our property owners' investments. The ideal candidate is professional, confident, organized, and able to manage a high volume of accounts while ensuring compliance with company policies and applicable landlord-tenant laws. Key Responsibilities Manage a portfolio of delinquent tenant accounts from initial late payment through resolution. Contact residents regarding outstanding balances through phone calls, email, text messaging, and written correspondence. Negotiate and document payment arrangements while following company guidelines. Prepare, review, and process collection-related documentation, notices, and legal paperwork. Coordinate with attorneys, courts, constables, and third-party vendors throughout the eviction and collections process. Maintain accurate account notes, communication history, and documentation within the property management software. Track critical deadlines, court dates, payment plans, and legal milestones. Work closely with Property Managers, Leasing Specialists, and Maintenance Coordinators to resolve account issues efficiently. Ensure all collection activities comply with federal, state, and local landlord-tenant regulations. Assist with owner reporting, delinquency reporting, and account reconciliation. Monitor outstanding balances and recommend appropriate collection strategies. Maintain strict confidentiality of resident and owner information. Provide exceptional customer service while balancing empathy with firm collection practices. Qualifications 1-3 years of experience in property management, collections, legal administration, or a related field preferred. Experience with rent collections, delinquent accounts, or eviction processes is highly preferred. Knowledge of Tennessee and/or Mississippi landlord-tenant procedures is a plus. Strong written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with property management software such as AppFolio is preferred. Excellent organizational skills with exceptional attention to detail. Ability to prioritize and manage a high volume of accounts simultaneously. Ability to maintain professionalism in difficult conversations. Strong problem-solving and decision-making skills. Skills & Competencies Excellent customer service and conflict resolution skills Strong negotiation abilities High level of organization and follow-through Ability to work independently and within a team environment Time management and multitasking Professional written and verbal communication Critical thinking and sound judgment Accuracy in documentation and recordkeeping Ability to thrive in a fast-paced environment Why Join Advantage Property Management? At Advantage Property Management, we manage rental homes throughout the Memphis and North Mississippi markets. We are committed to innovation, exceptional customer service, and providing outstanding results for both our property owners and residents. Our team values accountability, collaboration, efficiency, and continuous improvement. If you're looking for a career where you can make an impact while growing with a fast-paced and respected property management company, we'd love to hear from you. Compensation & Benefits Competitive salary based on experience Optional health, dental, and vision insurance Paid time off and paid holidays Ongoing training and professional development Opportunities for career advancement within a growing company

Pay:

$37,500.00

$43,700.

00 per year

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Paid training Vision insurance

Experience:

collections: 1 year (Preferred)

Language:

English (Required) Ability to

Commute:

Collierville, TN 38017 (Required)

Work Location:

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