Collections Specialist

Collections Specialist Location:

Memphis, TN (100% in office)

Type:

Contract-to-Hire Position Overview We are seeking a detail-oriented and proactive Collections Specialist to manage business-to-business accounts and drive timely payment of outstanding invoices. This role is responsible for maintaining strong client relationships while ensuring effective collections, reducing aging, and improving cash flow. The ideal candidate has strong communication skills, a sense of urgency, and experience handling high-volume receivables in a professional B2B environment. Key Responsibilities Manage a portfolio of B2B accounts, ensuring timely follow-up on outstanding invoices Conduct outbound collection calls and email communications with customers regarding past-due balances Research and resolve billing discrepancies, short pays, and disputes in collaboration with internal teams Reconcile customer accounts and maintain accurate aging reports Negotiate payment plans and settlements when appropriate Partner with sales, customer service, and operations teams to resolve account issues Maintain detailed documentation of all collection activities in ERP/CRM systems Monitor customer payment trends and escalate high-risk accounts as needed Support month-end close processes related to receivables and cash application Qualifications 2+ years of experience in B2B collections, accounts receivable, or credit/collections Strong understanding of AR aging, cash application, and collections processes Excellent verbal and written communication skills (phone + email) Proven ability to handle high-volume accounts and prioritize effectively Experience working with ERP systems (e.g., Oracle, SAP, NetSuite, etc.) Strong attention to detail and problem-solving skills Preferred Experience Experience in factoring, logistics, or high-volume invoicing environments Exposure to credit analysis or risk assessment Ability to manage complex or escalated client accounts Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer:

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.