Senior Collections Specialist

Senior Collections Specialist Hearst Media Services - 3.5 Dallas, TX Job Details Full-time 11 hours ago Qualifications Associate's degree in accounting Debt collection phone call Record keeping Managing customer accounts Internal controls Financial data reconciliation Customer relationship building Oracle Cash application Automation Phone communication Workflow management (operations management method) Bachelor's degree in finance Associate's degree in Business Administration ASC 606 Process improvement Associate's degree in finance Mid-level Improving operational efficiency 3 years Bachelor's degree in business administration Finance Contracts Accounting and finance experience Business Administration Accounting standards Outbound calling Bachelor's degree in accounting SaaS Cross-functional collaboration Full Job Description

POSITION SUMMARY

The Collections Specialist is responsible for the timely and effective collection of customer receivables within a SaaS and services-based revenue model, supporting strong cash flow, accurate AR aging, and customer account resolution in compliance with ASC 606 and internal control standards. This role focuses on execution excellence—proactively managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to ensure disputes are addressed quickly and professionally. The Collections Specialist plays a critical role in working capital optimization while preserving customer relationships and supporting audit-ready processes.

KEY RESPONSIBILITIES

Collections Execution & Account Management Manage assigned portfolio of customer accounts to ensure timely payment of invoices. Proactively contact customers regarding past-due balances via email and phone. Track collection activity and follow up on payment commitments. Escalate delinquent accounts in accordance with established AR policies. SaaS Billing & ASC 606 Alignment Understand contract terms, billing schedules, and payment obligations within a SaaS environment. Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms. Recognize when billing or contract issues—not payment intent—are driving delinquency, and route appropriately. Maintain awareness of ASC 606 considerations to ensure collections actions do not conflict with revenue recognition requirements. Dispute Resolution & Cross-Functional Collaboration Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery. Partner with Billing, AR Manager, RCS, and Customer Success to resolve customer issues efficiently. Communicate professionally and constructively with customers to preserve relationships while enforcing payment terms. Cash Application & Reconciliation Support Partner with AR and Accounting to ensure payments are applied accurately and timely. Assist in identifying unapplied cash, short payments, or offsets requiring investigation. Provide documentation and context to support reconciliation between AR subledger and general ledger Reporting, Controls & Documentation Maintain accurate records of collection activity, correspondence, and dispute resolution. Support AR reporting, including aging schedules and collection status updates. Ensure collection activities comply with internal controls, documented SOPs, and audit requirements. Continuous Improvement & Process Support Identify recurring collection issues and recommend process improvements. Participate in initiatives to improve collections efficiency through workflow optimization or automation. Support AR remediation efforts, including cleanup of legacy balances.

QUALIFICATIONS

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience. 3+ years of experience in collections, accounts receivable, or customer billing environments. Experience in SaaS, subscription, or services-based businesses strongly preferred. Strong understanding of collections best practices and customer account management. Preferred Qualifications Exposure to ASC 606 concepts or revenue-related accounting environments. Experience with ERP or billing systems (Oracle, Zuora, or similar). Experience supporting AR remediation or transformation initiatives.

Key Competencies Results-Oriented:

Persistent, organized, and focused on outcomes.

Professional Communicator:

Able to navigate sensitive customer conversations diplomatically.

Detail-Oriented:

Accurate documentation and follow-through.

Collaborative Partner:

Works effectively with AR, Billing, RCS, and Accounting.

Policy-Aware:

Understands and adheres to internal controls and compliance requirements.

SUCCESS METRICS

Reduction in assigned past-due AR balances. Improved collection effectiveness and DSO. Timely resolution of disputes and unapplied cash items. Clean audit support for collections activity. Positive internal and external stakeholder feedback. About Us Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home-based care throughout the United States. Our software enables real-time solutions for wireless information exchange and communication between the office and clinicians in the field. Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by our CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on empowering patient care, Homecare Homebase is the next step in your career. What You Can Expect from Us At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Our Team Members Also Enjoy Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and home-based care staff, as well as the patients they serve. Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares - one that appreciates and looks after its people. As a result, being an employee of HCHB feels like being a member of the family. Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands. A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need. Sound like a good fit? We'd love to hear from you. This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

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