Collector (Spanish Speaking)

Collector (Spanish Speaking)#26-02592 Up to $29.37 per hour Fort Worth, TX All On-site Job Description

At-a-Glance:

Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Collector (Spanish Speaking).

Position Type:

Contract

Hybrid:

(WFH one day a week) Required Fluent in speaking Spanish and proficient in Reading and Writing, required Auto finance or collections experience preferred Strong verbal and written communication skills Excellent phone presence with experience handling inbound and outbound customer calls Proficient data entry skills with a high level of accuracy and attention to detail Working knowledge of Microsoft Outlook Ability to navigate multiple systems while maintaining service quality Strong time management and organizational skills to meet service level expectations in a call center environment

Responsibilities:

Monitor and manage early-stage delinquency accounts via Outbound interactions to prevent progression into higher risk stages. Communicate with customers to clarify balances, resolve issues, and encourage timely payment. Support collection efforts on higher delinquency or escalated accounts when required. Conduct contract analysis to validate terms, identify discrepancies, and support accurate collections decisions. Perform comprehensive reviews in our account systems, including validating payment activity, reviewing insurance and banking details, updating customer information, generating payoff quotes, and assessing charges related to past due balances. Collaborate with internal and external teams to validate account information and maintain accurate documentation Ensure adherence to company policies, procedures, and compliance standards Meet departmental service level expectations for call handling, response times, and quality standards Get in

Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Bharat at (862) 658-6248 to learn more. #LI-VK1 #HbM6349