Collections Specialist

Description We are looking for a Collections Specialist to support account resolution efforts for a healthcare organization in Houston, Texas. This Long-term Contract position focuses on managing receivables, addressing payment issues, and partnering with internal teams and external accounts to improve collection performance. The ideal candidate brings strong follow-through, sound judgment, and a customer-focused approach to resolving outstanding balances while maintaining positive business relationships.

Responsibilities:

• Investigate payment discrepancies and resolve underpayments by working directly with customers and internal stakeholders.
• Manage a portfolio of assigned accounts by tracking balances, reviewing account activity, and processing appropriate adjustments, write-offs, reconciliations, and credit-related documentation.
• Take proactive steps to lower past-due balances and improve the overall aging of receivables within the assigned account base.
• Partner with sales and other internal departments to secure required purchase order details and remove barriers to timely payment.
• Lead recurring account review meetings to discuss aging trends, open items, and next steps for resolution.
• Coordinate with sales, operations, and leadership when escalation is needed to speed up collections and settle overdue accounts.
• Provide timely updates and consistent follow-up to internal teams regarding account status, risks, and collection progress.
• Prepare and present regular reporting on high-priority accounts and work through credit hold issues within required timeframes to prevent extended account restrictions.
• Resolve customer disputes related to outstanding invoices while delivering attentive service to both internal and external partners.
• Stay informed on company offerings, policies, and procedures through ongoing training and apply that knowledge to daily collections activity. Requirements
• Experience in commercial and/or consumer collections, including credit and billing collection processes.
• Ability to manage account reconciliations, payment disputes, short-pay investigations, and account adjustments with accuracy.
• Strong verbal and written communication skills for working with customers, sales teams, operations staff, and leadership.
• Demonstrated ability to reduce delinquency and maintain progress against collections targets and activity goals.
• Proficiency in reviewing aging reports, prioritizing high-risk accounts, and following through on time-sensitive action items.
• Strong organizational skills with the ability to handle multiple accounts and deadlines in a fast-paced environment.
• Customer-service mindset with the ability to maintain productive relationships while handling sensitive payment matters.

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