Collections Specialist

Description We are seeking a results-driven Collections Specialist to manage outstanding receivables and support the organization's cash flow objectives. This role is responsible for monitoring customer accounts, resolving payment issues, and ensuring timely collection of outstanding balances while maintaining positive client relationships.

Key Responsibilities:

+ Monitor accounts receivable aging and follow up on past-due invoices + Contact customers via phone and email to collect outstanding payments + Investigate and resolve billing discrepancies and payment issues + Negotiate payment plans when necessary and document agreements + Maintain accurate records of collection activities and account status + Collaborate with internal teams (billing, sales, customer service) to resolve issues + Prepare reports on collection status, trends, and risk accounts + Ensure compliance with company policies and applicable regulations

Requirements Qualifications:

+ High school diploma or equivalent required; associate's or bachelor's degree preferred + 2-4+ years of collections, accounts receivable, or related experience + Strong understanding of collections processes and customer account management + Proficiency in Excel and accounting/ERP systems + Excellent communication, negotiation, and problem-solving skills + Strong attention to detail and ability to manage multiple accounts effectively

Preferred Skills:

+ Experience with credit analysis and risk assessment + Familiarity with collections laws and compliance requirements + Ability to handle difficult conversations professionally while maintaining customer relationships Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .