Job Description Insight Global is seeking customer-focused professionals who thrive in a fast-paced, high-volume Accounts Receivable service environment. This role serves as a primary point of contact for a large volume, business critical valued customers and requires individuals who can balance efficiency, professionalism, and problem resolution while delivering a best-in-class customer experience. The ideal candidate is a strong communicator, critical thinker, and problem solver who thrives in a fast-paced environment while managing a high volume of inbound and outbound customer interactions across phone, email, and AI-enabled communication channels. Day to Day Responsibilities

•  Serve as the primary point of contact for customers, delivering a white-glove service experience across multiple communication channels.
•  Manage high-volume inbound and outbound customer interactions via phone, email, chat, and AI-enabled engagement platforms.
•  Resolve customer inquiries, concerns, and issues with professionalism, empathy, and a solutions-oriented approach.
•  Investigate customer challenges, identify root causes, and implement effective resolutions.
•  De-escalate sensitive customer situations while maintaining a positive customer experience.
•  Accurately document customer interactions and maintain detailed records within internal systems.
•  Navigate multiple systems and technologies simultaneously while ensuring efficiency and accuracy.
•  Prioritize competing customer needs and business objectives while meeting quality and productivity standards.
•  Leverage automation, technology, and AI-enabled tools to enhance customer engagement and service delivery.
•  Collaborate with internal teams to ensure timely resolution of customer issues and continuous process improvement.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 2+ years of Contact center or customer support experience handling significant call and email volumes
• Experience supporting complex customer accounts and sensitive customer situations
• Demonstrated ability to meet productivity, quality, and customer satisfaction metrics
• Experience working in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries preferred
• Track record of collaborating with internal partners to resolve customer issues quickly and effectively