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Prysmian
McKinney Collections Specialist
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$40,068 / year median in Texas
-12% projected decline
Job Description
McKinney
- Encore R-30730 Prysmian is the world's leading manufacturer of wire and cable. Our North American footprint expanded in 2024 with the acquisition of McKinney, Texas-based Encore Wire. With nearly 9,000 team members across North America and 33,000 globally, Prysmian manufactures thousands of miles of underground and submarine cable systems for power transmission and distribution, as well as medium
- and low-voltage cables for construction and infrastructure.
- Position Summary
- The Collections Specialist is responsible for managing customer deductions, claims, and account adjustments within an assigned territory. This role requires strong analytical skills, cross-functional collaboration, and a high level of organization to ensure accurate and timely resolution of customer account issues.
- Key Responsibilities
- + Manage a designated customer portfolio aligned with Encore Independent Sales Representatives + Investigate and resolve pricing claims and customer deductions by validating supporting documentation and debit memos within internal systems + Partner cross-functionally with Sales, Quality Control, and Shipping teams to resolve claims and coordinate product returns as needed + Issue credit and debit memos in a timely manner (typically within 24-48 hours of receipt/validation) + Ensure all account adjustments are properly validated, documented, and compliant with company policies + Manage freight-related claims, including tracking recoveries, scrap values, and reclaimed materials + Process and track commission-related deductions as applicable + Monitor and manage open deductions, chargebacks, and discrepancies through reporting and follow-up activities + Identify and recover unearned customer discounts when necessary + Provide backup support to team members during absences to maintain workflow continuity •Qualifications & Skills•+ Strong organizational and time management skills with the ability to prioritize a high-volume workload + Collaborative, team-oriented mindset with a proactive approach to supporting colleagues + Proficiency in Microsoft Excel and ability to work within ERP/accounting systems + Excellent verbal communication skills; ability to effectively resolve issues via phone with customers and internal stakeholders + Strong attention to detail with thorough documentation practices + Reliable attendance and ability to manage work hours based on business needs (department hours: 7:45 AM•5:00 PM) + Bachelor's degree preferred + 3-5 years of relevant experience in credit, collections, or accounts receivable •Job Offer Fraud Alert•We take the security of our candidates seriously.
- never
- : + Ask for payment, fees, or financial information at any stage of the recruitment process + Request passwords, banking details, or copies of personal identification via email or text + Extend a job offer without a formal interview process + Communicate from non-company email addresses (e.
- leading the energy transition and digital transformation
- . By leveraging its wide geographical footprint and extensive product range, its track record of
- technological leadership and innovation
- , and a
- strong customer base
- , the company is well-placed to capitalise on its
- leading positions
- and win in new, growing markets. Prysmian's business strategy perfectly matches key market drivers by developing
- resilient
- , •high-performing•, •sustainable•and •innovative•cable solutions in the segments of •Transmission, Power Grid, Electrification and Digital Solutions•.