Collections Specialist

Job Description Job Summary:

An employer is seeking a Collections Specialist, Accounts Receivable, with strong analytical skills. The role involves managing day-to-day collection activities for commercial accounts with receivable balances ranging from $250K to $35M. Day to

Day:

• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.
• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.
• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.
• Facilitate resolution of disputed balances via research and/or reconciliations.
• Provide quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.
• Maintain established service level agreements with branch locations and other functional areas.

Meet or exceed established performance metrics. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 2+ years' experience working in an office setting within collections or accounts receivable
• exhibiting high level customer service (comfortable on the phones with clients)

Minimum Education Required:

High School Reliable transportation

• Excel proficiency
• VLOOKUPs, Pivot Tables, formulas, etc.
• Higher Education
• finance and accounting preferred (Bachelors degree in anything)
• Computer literacy
• experience navigating multiple screens and software platforms at any given time
• Experience with Salesforce or Workday
• Reviewing contracts for customer payment terms