0 Salt Lake Cty, UT Job Details Full-time $18 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Active listening Phone communication Research Attention to detail Critical thinking Client interaction via phone calls Full Job Description

ABOUT GOOD FUNDING

Good Funding provides working capital solutions to America's small businesses. The company was created by a core group of like-minded people — people who believe in being good to ourselves, to one another and to our partners and customers. We make good decisions based on sound data. And we provide the funding that empowers small businesses to move forward . For us, good is the journey

and great is the reward.

SUMMARY:

If you are someone looking to advance your career in a fast paced, service-based environment you may be the perfect addition to our portfolio management team. Do you have a knack for interpersonal communication, negotiation and strive for achievement? Do you want to shine? The Portfolio Specialist is responsible for managing and collecting on our outstanding customer base. You will listen, empathize, negotiate and map future payment plans with our customers, some of whom may be experiencing challenges in their business.

CORE RESPONSIBILITIES

Research customer accounts for historical data and determine a strategy for communication
phone calls, text messages, emails
make that connection!
Get to know the customer by cultivating a positive rapport
who are they, who are their family members, what is important to them? Work towards building a strong and positive working relationship.
As you better understand the customers you are interacting with, you will use strong critical thinking and listening skills to guide them through the repayment process.
Negotiate, problem solve, collaborate, encourage and connect with the customer. Working with the customer on a balanced resolution is what makes the relationship successful.
Manages complex customer service situations promptly and professionally exceeding customer satisfaction.

QUALIFICATIONS AND SKILLS

Must be comfortable on the phone; customer service experience is preferred
Strong organizational/prioritization skills; detail-oriented with the ability to multitask
Professional demeanor and the ability to thrive efficiently in a fast-paced environment
Strong and effective oral / written communications skills
Maintains strict confidentiality and exercises solid judgment to complete assigned tasks
Experience dealing with 3rd party collection agencies
Bachelor's degree a bonus, but not required Good Funding is an equal opportunity employer.

All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without discrimination due to any characteristic or condition protected by federal state, or local law.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Collections:

1 year (Preferred) Ability to

Commute:

Salt Lake Cty, UT 84101 (Required)

Work Location:

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