Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
Document customer interactions, payment arrangements, and account updates accurately in client systems.
Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
Provide professional, respectful service while balancing quality, productivity, and compliance expectations. What we're looking for style=\"margin-top:0.0in;margin-bottom:0.0in\" type=\"disc
-Background in collections, customer service, account support, billing, credit, or related business operations is a plus, but not required
Familiarity with payment resolution, account follow-up, or compliance standards such as FDCPA is a plus, but not required
Experience supporting customers by phone, including inbound and outbound calls, in a structured work environment
Strong communication and interpersonal skills with the ability to handle challenging conversations professionally and respectfully
Basic proficiency with Microsoft Office and the ability to learn internal systems and processes quickly What you should expect in this role
100% onsite role located at 313 Blettner Blvd., Madison, WI 53784.
Full-time schedule, Monday through Friday, during standard Central Time business hours.
A collaborative work environment focused on quality, compliance, and continuous improvement.
Ongoing training and development to support your success and long-term growth.
A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.

Pipeline Requisition Notice:

This is a pipeline requisition intended to proactively build a strong pool of qualified candidates for upcoming business needs. We will be actively reviewing applications, conducting screenings, and coordinating interviews on an ongoing basis. Our goal is to identify qualified talent in anticipation of filling this position in the near future. Please note that cameras will be required to be turned on during video screening calls and interview meetings as part of the interview process. #

LI-ONSITE

#LI-JT1 The pay range for this position is $39,000

$41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 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