Billing Specialist

Billing Specialist The Billing Specialist is responsible for the accurate and timely processing of customer invoices, payment application, and resolution of billing issues. This role partners cross-functionally with Accounting, Operations, Sales, and Customer Service to ensure efficient billing operations and a positive customer experience. Key Responsibilities Generate, review, and distribute customer invoices accurately and on schedule to support timely payment. Partner with Sales and Operations to ensure all products and services are billed correctly and completely. Monitor accounts receivable and proactively follow up on outstanding balances. Process payments, including credit card and ACH transactions, and maintain accurate records of all activity. Investigate and resolve billing discrepancies, disputes, and adjustments in a timely manner. Collaborate with Customer Service and internal teams to address billing inquiries and ensure prompt resolution. Issue credits and refunds in accordance with company policies. Maintain organized and accurate billing records to support audits and reporting. Prepare reports on key billing metrics, including aging, collections, and trends. Support month-end close by reconciling accounts and providing accurate billing data. Ensure compliance with company policies, applicable regulations, and industry standards. Stay current on billing practices, tools, and regulatory updates. Perform other related duties as assigned. Qualifications Minimum of 1 year of experience in billing, invoicing, or a related financial role. Experience with billing or accounting systems (e.g., QuickBooks, SAP, or similar). Strong numerical aptitude and attention to detail. Ability to identify issues and resolve discrepancies efficiently. Effective time management skills with the ability to meet deadlines. Customer-focused mindset with strong problem-solving abilities. Ability to maintain confidentiality of sensitive financial information. Comfortable working both independently and collaboratively. Preferred Qualifications Experience with electronic billing systems and online payment platforms. Familiarity with billing regulations and compliance requirements. Experience preparing reports and analyzing financial data. Strong communication skills, both written and verbal. Highly organized with the ability to manage multiple priorities. Education High school diploma or equivalent required. Associate or bachelor's degree in Accounting, Finance, or a related field preferred.