Maintain knowledge of federal and state regulations governing military education benefits, PACT, and other third-party programs to ensure compliance.
Develop and maintain procedures for third-party processing and ensure all required documentation and sponsor requirements are completed accurately. Financial Processing & Reconciliation
Process, balance, and reconcile third-party funds and accounts daily.
Prepare and submit invoices to third-party sponsors and maintain accurate contract and account records. Customer Service & Student Support
Provide timely, accurate assistance to students regarding third-party benefits.
Communicate effectively with students, sponsors, and campus partners via email and phone.
Resolve issues independently whenever possible and escalate appropriately when needed.
Deliver exceptional customer service while supporting team and institutional goals. Operational Excellence
Complete all responsibilities accurately, efficiently, and within established deadlines.
Arrive at fair and impartial decisions in compliance with university policies, procedures, regulations, and guidelines. Work Environment & Expectations
Fast-paced, student-focused environment requiring strong organization and attention to detail.
Maintain FERPA compliance and confidentiality.
Adapt to evolving federal systems, regulations, and deadlines. Qualifications Minimum Qualifications
Higher education administrative experience, preferably in student accounts or financial aid.
Experience with account reconciliation, billing, and financial records.
Strong communication, customer service, and problem-solving skills.
Ability to interpret and apply policies, regulations, and procedures. Preferred Qualifications
Proficiency in Excel.
Experience with military education benefits, PACT, or tuition assistance programs.
Familiarity with Banner or similar student information systems.
Knowledge of university third-party billing processes.

Why Work at AUM? Located in Alabama's vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don't just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region. Equal Opportunity Compliance Statement

AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Human Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the AUM community. 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