Billing Coordinator

About the Company At Dragonfly Internet, we're all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we're here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings? About the Role We are looking for a detail-oriented and organized Billing Coordinator to join our team. The Billing Coordinator is responsible for managing customer billing processes, maintaining accurate financial records, processing invoices and payments, and assisting with account inquiries. Reporting to the Manager of Billing and Customer Service and based out of our corporate headquarters this role works closely with customer service, accounting, and technical support teams to ensure accurate and timely billing for internet services. Key Responsibilities Generate and process customer invoices accurately and on schedule Review accounts for billing discrepancies and resolve issues promptly Process payments, credits, refunds, and account adjustments Communicate with customers regarding billing questions and payment arrangements Monitor overdue accounts and assist with collections procedures Reconcile billing reports and prepare account summaries as needed Coordinate with internal departments to ensure correct service charges and account updates Ensure compliance with company policies and billing procedures Required Skills High school diploma or equivalent required; associate degree preferred 1+ years previous billing, technical support, or administrative experience, a highly transactional environment preferred Strong attention to detail and organizational skills Proficiency with Microsoft Office Ability to learn billing software and CRM systems quickly we are currently using Sonar Excellent communication and customer service skills Ability to manage multiple tasks and deadlines effectively Preferred Skills Experience with software such as Sonar and Datafile or equivalent Experience in telecommunications or internet service industry Knowledge of invoicing, collections, and payment processing Basic accounting or bookkeeping knowledge Bilingual skills are a plus Pay range and compensation package Competitive Salary Health, Dental, and Vision Insurance Paid Time Off & Holidays 401K Benefits Continuous Learning Opportunities Free Tuition at a local leading university Employee Discounts on Internet Services Free swag Why Dragonfly Internet? Be part of a fast‑growing startup where your work makes a real impact Collaborate with a close‑knit, supportive team Help build systems and processes—not just maintain them Enjoy a role that balances structure with the excitement of growth Equal Opportunity Statement SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Seniority Level Entry level to Associate Industry Telecommunications Employment Type Full-time Job Functions Customer Service Attention to detail Critical Thinking Microsoft Dynamics Business Central 365 Billing Software Microsoft Excel