Required Education:

High School Diploma or equivalent (accredited)

Required Qualifications/Skills/Experience:

Over 2 years of relevant work experience
Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Ability to successfully manage multiple projects simultaneously
Must be at least 18 years of age
Legally eligible to work in the country where the position is located

Summary:

Senior, Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers and assists in coordinating all aspects of daily operations.

Responsibilities:

A Senior Operations Specialist assists in troubleshooting and resolving safety, service, and operational issues, maintains and distributes department-related information daily, communicates with other supervisors and
managers on operational matters, maintains the office, and is the proxy for KRONOS for all daily updates for drivers and helpers.
Is responsible for using Microsoft Suite and additional software tools to manage a variety of daily tasks, such as procurement, time and attendance, safety incidents, and contract labor, assisting with the processing of payments and other financial tasks as necessary, assisting in the implementation of operational projects as needed, communicating with customers about service issues as required, and communicating with employees about scheduling and work assignments as needed.

Day-to-day duties

Checking Cases & Open Tickets Daily.
Closing tickets from previous day if not closed same day.
Setting driver lineup in RC for next business day.
Manages & orders office inventories for District - safety items, gloves, vest, building, cleaning, container parts, wash bay supplies etc.
Ordering Parts for the Shop/Trucks as needed.
Entering Fuel Tickets in Compass for Fuelman and Diesel vehicles.
Creating POs in Coupa.
Use the Pcard Payment Request Form for Vendors that are not Coupa linked.
Reconciling invoices in Coupa and Compass for Ops and Shop Parts.
Keep up with Compactor repairs and validates Invoices.
Keep up with 3rd Party Container Rental containers and validates Invoices.
Keep up with the spreadsheet on Scrap Metal and Container Retirement, Following Corporate Process.
Send incoming checks to Corporate Accounting or Lockbox as required.
Coordinating with Dispatchers/Routers by getting customers serviced if routes are behind or there are other issues with drivers not being able to complete their routes.
Assist routing rolloff hauls efficiently for the next business day ensuring that the router receives these in a timely manner.
Check in Rolloff and Commercial drivers at the end of day. Making sure their Opus confirmations are accurate. Make corrections when necessary.
Close all Rolloff tickets for billing and check against an edit list to ensure accuracy.
Making copies of tickets for customers that require these for attachment to their monthly invoices. Example UOP plant & Havertys
Close all MAS tickets when time permits.
Manage the Outokumpu Plant weekend driver hours & log for billing each month.

Transfer Station Duties

Run Transfer Station Reports from previous Day & files
Manually communicate and create TS scale tickets for ALL TS trucks that may have an issue or if the scale/Faslane system goes offline for any reason.
Set up TS Customer truck cards as needed.
Validate and update tare weights on all trucks entering the transfer station.
Coordinate TS Scale repairs with Automated system (Fairbanks).
Set up Quarterly Transfer Station Scale Certifications (Fairbanks) to ensure scale is operating as required.
Coordinate Recycle load tickets through the Transfer Station.
Manage & file all TS random load / hazardous waste material screenings daily/weekly/monthly.

Monthly Duties

Transfer Station EOM Reports
EOM Fuel Reports
Billing MAS tickets
Reconcile all invoices and PO's in Coupa
Reconciles and sends to billing OTK Plant monthly weekend and afterhours logYearly Duties
Business License Renewals are handled
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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