Available Shift:

Monday - Friday, 8:00 am - 4:30 pm

PST Pay:

$24/hour Full-time, temporary employees at Pathnostics are offered: 2 weeks PTO + 1 week sick leave, on an accrual basis (after 90 days) Employee and Dependent Health Insurance Optional FSA/DCA Dental, Vision, Life Insurance Voluntary Pet Care benefit 401(k) after 90 days Employee Assistance Program (mental health, child & eldercare issues, etc.) Wellness and Culture Club programs

Candidates Must Have:

At least 2 years' experience of customer service (phone & email) within the healthcare field, laboratory, or diagnostics industry is highly preferred At least 1 year of experience with computerized billing systems or Revenue Cycle Management (RCM) software, Xifin or similar is preferred Ability to adapt to changing procedures, policies, work environment, and responsibilities Ability to communicate effectively, document, and follow instructions with a high level of accuracy A patient-first, mission-oriented mindset

Other Desired Skills:

Working knowledge of health care billing procedures, documentation, regulations, payment cycles, and standards. Experience in medical collections, payment posting, medical coding, and denials. CPT and ICD-10 coding knowledge. Ability to interpret explanations of benefits. Out-of-network experience is helpful.

Duties:

Answer telephone promptly and in a polite and professional manner. Handle a high volume of inbound calls in a timely manner. Follow communication \"scripts\" when handling different topics. Investigate and respond to all phone inquiries from patients and clients concerning invoices, pricing, account status, claim status, and eligibility issues. Secure and enter necessary insurance and demographic information to submit and/or re-bill insurance claims as needed. Work with appropriate departments or staff to resolve questions and/or issues related to billing, coding, and denials. Explain patient statements and explanation of benefits including charges, insurance allowable, adjustments, coinsurance, and payments. Document all patient interactions in the billing system and call logs in a concise, accurate, and timely manner. Monitors billing messages and places outbound calls. Comply with all applicable HIPAA policies and procedures. 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