Revenue Cycle Super User

Position Title:

Revenue Cycle Super User Department:

Quality Assurance Reports To:

Quality Assurance Supervisor

POSITION SUMMARY

The Revenue Cycle Super User is the designated data oversight specialist within their assigned department. This role ensures accurate, complete and timely data entry in Avatar and County systems, directly supporting the revenue cycle process. The Super User serves as a key liaison between program staff, Quality Assurance (QA), and Billing teams - providing technical support, monitoring data quality and helping to reduce claim denials. By taking ownership of data integrity at the department level, the Super User plays a critical role in improving cash flow, streamlining workflows, and enhancing revenue cycle performance across the organization. HOURS 8 hours per day / 5 days per week Benefits Package Medical Insurance Dental Insurance Vision Care Plan Life Insurance Paid Holidays Flexible Spending Account (FSA) Paid Vacation Time Sick Time 401(k) Retirement Plan Competitive wages Stability and career advancement Continuing Education Opportunities

CATEGORIES OF DUTIES

Oversee complete, timely, and accurate data entry of admissions, eligibility, and authorization data across all required forms and systems (i.e. Avatar, PCNX, SmartCare). Conduct regular audits of data entry - identify, correct and/or escalate errors as needed. Review and reconcile denials and rejections at both County and State levels in coordination with the Billing Team. Serve as main point of contact between the department, QA, and Billing for data entry and reconciliation issues. Identify and escalate system or recurring issues for analysis and resolution. Run and interpret system reports to identify trends, error patterns and opportunities for improvement. Maintain detailed logs of data errors, corrective actions taken and outstanding issues. Provide hands-on training to departmental staff to promote accurate and consistent data entry practices. Participate in billing trainings and apply insights to refine internal processes. Serve as the first-line accountability for RCM data accuracy within department. Work closely with Billing, QA and Supervisors on process improvements, performance initiatives and issue resolution. Perform other related tasks as assigned by Supervisor, Director or CEO.

Revenue Cycle Super User I:

High School Diploma or GED and One year of experience in a healthcare organization, billing or finance role

Revenue Cycle Super User II:

High School Diploma or GED and Three years' experience in a healthcare organization, billing, or finance

EXPERIENCE

Prior experience in SUD billing, healthcare data entry, QA, or program management strongly preferred. Familiarity with electronic health record (EHR) systems (i.e. Avatar, PCNX, SmartCare) is a plus, training provided if needed. Proficient in Microsoft Excel (pivot tables, filters, formulas) Strong analytical skills and ability to interpret data reports Strong written and verbal communication skills Ability to work collaboratively with multidisciplinary teams SETTING Tarzana Treatment Centers, Inc. is a non-profit organization, providing behavioral healthcare services including chemical dependency and mental health services.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. is an equal employment opportunity employer and does not discriminate based on race, national origin, religion, gender, sexual orientation, disability, or any other characteristic protected by federal, state, or local law.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job. #SJ2021