GENERAL DESCRIPTION

The Office & Billing Assistant provides administrative, billing, and utilization review support to help maintain timely, accurate, and organized records across Ascend Healthcare locations. The position travels to designated company locations at least once each week to collect mail, invoices, receipts, and other documents; scans and organizes records; sends claims, appeals, and utilization review correspondence; updates required tracking spreadsheets; uploads authorization documents to Kipu; and follows up on daily census communications and missing documentation. This role requires a candidate who is dependable, detail- oriented, discreet, and able to manage recurring daily and weekly tasks independently while communicating clearly with their supervisor.

ESSENTIALDUTIES AND RESPONSIBILITIES

Travel to all designated Ascend Healthcare locations at least once weekly to pick up mail, invoices, receipts, and other businessdocuments. Sort, date, scan, label, upload, and file collected documents using established naming conventions and storage systems. Print and send records, claims forms, appeal forms, and other required correspondence for claims and Utilization Review, ensuringdocuments are complete, accurately addressed, and mailed within required timelines. Track mailed claims, appeals, records requests, and Utilization Review documents, and communicate any missing information, mailing delays, or follow-up needs. Organize invoices and supporting documentation for billing, accounts payable, reimbursement, and financial recordkeeping processes. Update invoice, receipt, payment, and other administrative tracking spreadsheets accurately and within required timelines. Update the medication receipt spreadsheet and outpatient session tracking spreadsheets at least weekly, confirming that entries are complete and current. Upload authorization faxes and related documents to the appropriate client record in Kipu accurately and promptly. Review and follow up on PHP/IOP census emails daily, obtain missing responses or information, and ensure census updates are documented and communicated to the appropriate team members. Review documents for completeness and identify missing receipts, invoices, approvals, signatures, authorizations, or supporting information. Follow up professionally with providers, contractors, employees, and vendors to obtain missing receipts or documentation and track outstanding items through resolution. Organize receipts by program, location, date, provider, expense category, or other assigned criteria. Maintain confidential financial, personnel, and protected health information in accordance with company policies and applicable privacy requirements. Assist the Account Relations Manager with data entry, document retrieval, reporting, audit preparation, billing support, Utilization Review support, and other assigned office tasks. Communicate promptly regarding pickup or mailing delays, missing documentation, discrepancies, census issues, or recurring process concerns that may affect billing or authorization deadlines. Maintain reliable daily and weekly workflows and complete assigned work accurately, efficiently, and with appropriate follow-through. Perform other related duties as assigned based on departmental and organizational needs.

EDUCATION/SKILL REQUIREMENTS

Highschool diploma or equivalent required;associate degree or relevant coursework in business, accounting, healthcare administration, or a related field preferred. At least one year of experience in administrative support, billing, bookkeeping, accounts payable, records management, utilization review support, or data entry preferred. Valid driver's license, reliable transportation, current automobile insurance, and willingness to drive between multiple Los Angeles-area locations at least once weekly. Proficiency with Google Workspace and/or Microsoft Office, including spreadsheets, shared drives, email, and digital file organization. Experience with Kipu or another electronic medical record system preferred. Strong attention to detail, accuracy, organization, time management, and follow-through. Ability to manage recurring daily and weekly deadlines and communicate professionally when requesting missing documentation or responses. Ability to maintain confidentiality and use sound judgment when handling sensitive company, financial, and protected health information. Must be able to pass a federal background check and

Live Scan Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Do you have a valid driver's license, reliable transportation, and current automobile insurance, and are you willing to travel between multiple Los Angeles-area locations at least once per week? Describe your experience managing spreadsheets, organizing billing or financial documents, and following up on missing information. What systems or software have you used? Ability to

Commute:

Century City, CA 90067 (Preferred)

Work Location:

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