Responsibilities:

Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time.
Provide in-person and front-counter service by accepting payments, completing service-related forms, and explaining billing information clearly to customers.
Respond to customer inquiries regarding account balances, usage activity, and service requests through clear and timely communication.
Investigate account issues and transaction discrepancies, then take appropriate steps to resolve concerns or recommend corrective action.
Generate and review billing, payment, and account reports to support daily reconciliation and accurate financial recordkeeping.
Maintain organized financial and statistical records related to cashiering, receivables, customer accounts, and utility billing transactions.
Receive, balance, and post cash and check payments while helping ensure daily receipts are properly documented and reconciled.
Support collection efforts by coordinating follow-up on outstanding balances and assisting with payment arrangement processes.
Prepare write-off documentation and related account adjustments in accordance with established procedures.

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